Always check your shipment for shortage before signing the delivery receipt.  If you find a shortage, follow these steps to ensure your best chance of a successful claim resolution.

  • Determine the number of pieces missing for each item
  • If available, refer to the packing list for possible shipping errors
  • Notify the carrier immediately
  • Note the description and number of each item that is short on the Delivery Receipt
  • If a carrier cannot locate missing items within 72 hours, initiate claims procedures

You will need the following information in order to file a shortage claim:

  1. Copy of original invoice
  2. Copy of signed delivery receipt with shortage notation
  3. Replacing Merchandise - If merchandise has been replaced, include a copy of the replacement invoice and the replacement freight bill

If you have any questions about what to do in the event of a shortage, or if you have any questions about the claim submission process, email